FAQs
FAQs
  • ? Q01 Can you offer a few samples ?
    We can offer some stock samples for free if product requirements are informed to us, but you will have to pay for the shipping. If you need special customized samples, there will be a reasonable sample cost, and shipping cost will be charged as well accordingly.
  • ? Q02 What is your minimum order requirement?
    Normally the minimum order required is 500pcs, but there is no maximum order requirement for sample order.
  • ? Q03 What is the lead time?

    The lead time for sample order differs according to different quantity and craft, but normally, it is 3-5 workdays, while for mass production, it costs 7-10 workdays according to the quantity.

    However, the actual lead time is subject to the confirmation given by Card Cube when payments are received.  

  • ? Q04 What is your Quality Control?
    All products are inspected so that they all are with the best quality before shipping to you.
  • ? Q05 Can I change the color of wristband to what I want?
    Yes, all you need to do is to send us the Pantone color code you like.
  • ? Q06 How will you ship my order?
    It depends. For small quantity, we usually ship by DHL, UPS, FedEx or TNT, which normally takes 3~5days to arrive, while for order with a great quantity, it’s up to you whether it is sea shipping or air shipping.
  • ? Q07 Can your products be customized?
    Yes, we offer OEM or ODM service. Please get in touch with our sales about your exact requirements.
  • ? Q08 What kind of artwork/design file should I send?
    Most preferred format is Vector graphics by AI, CDR, Photoshop or PDF, which should be at least 300 dpi or higher. We can accept HD PNG pictures with transparent background, but you should know that its printing effect will not be as good as vector format.